JOINING
Question: Who is eligible to join?
Answer: Membership is by invitation only.
Question: How do I join your Group?
Answer: Please send me an email and also let me know who recommended you.
Question: How do I hear about your new offers?
Answer: Once you are a member, you will receive all my latest offers by email
AVAILABILITY
Question: Can you get tickets for any event – i.e. musicals, shows, plays, ballet, etc?
Answer: I am only able to organise tickets from theatres that offer a special ‘group rate’ for their performances, which is usually everything showing in the West End other than a small handful. Just keep an eye on my emails.
Question: Can you get tickets for any day of the week for any performance?
Answer: Theatres usually only offer group rates on Monday to Thursdays, but occasionally they may release some tickets over a weekend or bank holiday. Of course, when this happens I will do my best to offer these to my members.
SEATING
Question: Will I get good seats?
Answer: I only buy seats classified by theatres as ‘BAND A’, ‘TOP PRICE’ or ‘CLEAR VIEW’. I personally choose all the seats I buy, and if I wouldn’t want to sit there, I won’t select them to offer to my members
Question: How will I know the approximate location of my seats?
Answer: I always list the area in the theatre eg: Stalls or Dress Circle and the selection of rows that your tickets will be within.
Question: How do you allocate the actual seats?
Answer: I allocate seats on a ‘first come’ basis, however I will always try to help sort out any specific seating requirements you may have.
BOOKING TICKETS
Question: How do I book tickets?
Answer: All bookings are done online. Please either email me for a simple link, or click on the show you want on any of my group emails. Once you are on the order page for the correct show and date, enter how many tickets you need & any other option. Then click on ‘Add to Basket’. Once you are happy that all is correct, proceed to ‘Checkout’. Once you have ordered you will receive an automated email confirmation that the tickets are yours.
Question: Why is there a separate Service Charge?
Answer: The ticket price I display for each performance is just the actual cost to me. It takes a lot of time and expenditure to sustain the group, so I need to add an optional service charge (which is explained on each show’s order form and added at the checkout page). Previously, I just automatically included this within the ticket price, but feel it is more transparent to show it separately. I hope you will be happy with the service I provide and your continued membership, but if not, you will be given the opportunity to delete this charge during the order process although I may limit the number of tickets I am able to offer you.
Question: When do I pay for my tickets?
Answer: You pay for your tickets as you order them, and you will be taken to a confirmation page, and then receive a confirmation email. Sometimes your email provider may treat automated emails as spam and not allow them through. Always check your spam/junk folder and if you still don’t have my confirmation, please let me know & I’ll re-send it separately.
Question: Do you accept Credit Cards?
Answer: Yes. I accept all major credit & debit cards – all processed via a highly secure payment gateway. I don’t ever keep (or even see) your credit card details
Question: Can I buy tickets or a voucher as a gift for a non-member?
Answer: Certainly. You can buy a Gift Card for any value, (and have it emailed to a friend automatically if you wish). You will find ‘Gift Vouchers’ with the list of shows.
Question: How do I get my tickets?
Answer: Theatre tickets are almost all e-tickets which I will send over a few days before a performance date. If they are hard copies, I will pop them in the post to you around a week or two before the performance date. I will always email you to let you know when I am about to post them so you can keep an eye out, so please let me know if they don’t arrive within the next few days after you receive your email. On receipt, please check your tickets carefully, ensuring they are for the correct performance, date, time & venue, and store them somewhere safely until required. Please note that theatres will now make a charge of £2.50 per ticket to duplicate lost tickets (if they are hard copies).
Question: Can I book tickets for more than one show?
Answer: Of course, but on separate orders please.
Question: Oops! I made a mistake and ordered tickets for the wrong day?
Answer: As long as I still have both dates on sale, I will try my best to swap them over.
Question: What happens if I can’t use my tickets at the last minute?
Answer: Theatres do not refund tickets. However, I will always help you try and re-sell them to other members via my website. Of course you can always pass them on to friends or family, at or below the price you have paid, but these special group tickets must not be advertised for sale on any auction or public website.
